Frequently Asked Questions
Table of contents
Contact FeatureBase Support on our Slack channel if you can’t find an answer to your question.
Looking for older documentation?
| Question | Answer |
|---|---|
| Where do I find older documentation? | Link to FB Community help repo |
Conceptual FAQ
| Question | Answer |
|---|---|
| How is my data stored in FeatureBase? What kind of bitmaps are used for my data? | Learn about FeatureBase bitmaps |
| How does FeatureBase handle high cardinality data? How does FeatureBase work with normalized data? How does a bitmap index deal with one-to-many and many-to-many relationships? | Learn about FeatureBase SET and SETQ data types |
| How do I determine whether FeatureBase is right for my use case? | Test your use case against a billion row database |
Billing FAQ
| Question | Answer |
|---|---|
| How much does FeatureBase cost to run? | FeatureBase pricing |
| How do I upgrade my organization account? | Upgrade your trial account |
Connection FAQ
| Question | Answer |
|---|---|
I can’t connect to https://cloud.featurebase.com | * Check Web App Availability on FeatureBase Status |
| My API calls are failing to connect to my database | * Check your database exists * Check API availability on FeatureBase Status* Create API keys |
| The fbsql tool won’t connect to my database | * Learn how to connect to FeatureBase Cloud |
| My Python app won’t connect to FeatureBase Cloud | * Learn how to connect using the Python Client Library |
Login FAQ
| Question | Answer |
|---|---|
| I can’t login to FeatureBase Cloud | * Reset your password * Contact your organization administrator * Verify the Cloud App is running |
| Can I change user names on my account | Account user names cannot be changed because FeatureBase uses the same email address used to invite you to the organization. An administrator can send an invitation to your changed email address then revoke the original. |
Database FAQ
| Question | Answer |
|---|---|
What does DATABASE UNKNOWN mean? | This message may appear when a database is changing state * Learn about Database states |
| I cannot create a database | * Verify the Cloud App is running * Upgrade from a Trial to a paid account |
What does LIMIT REACHED mean? | FeatureBase Trial accounts are limited to 5 databases * Learn how to upgrade your account |
| How do I backup and restore my database? | Database backups are automatic and occur daily. Contact FeatureBase Support on our Slack channel to discuss restoring a backup |
Data and data sources FAQ
| Question | Answer |
|---|---|
| How is my data stored in FeatureBase? What kind of bitmaps are used for my data? | Learn about FeatureBase bitmaps |
| What data sources can I import data from? Can I import data from the web interface (GUI)? What format should I use to export my data from my database? | Supported data sources |
| What happens to my data? Is my data lost during import? Does FeatureBase use INSERT or UPSERT behaviour? | Is existing data overwritten or lost during import? |
Query FAQ
| Question | Answer |
|---|---|
| Wrong number of rows or results in SELECT query | Unexpected query results |
| Integer values are truncated | Integer values that fall outside the default or user-specified minimum and maximum constraints are truncated SQL INT data type |